Subscriptions
- How the mobility guarantee works?
- How do I get charged?
- How to charge the battery of my Subscription Bike?
- How to unlock my Subscription Bike
- Means to unlock my subscription bike
- Where are our Subscription Bikes available?
TOP 5 FAQs
Account and registration
Prices & Payment
Before the ride
During the ride
- I have locked up the bike but the app tells me to lock it.
- My Avocargo does not unlock - what shall I do?
- The chain lock does not pop out - what shall I do?
- I cannot push down the handle of the U-lock.
- I unlocked the bike with the App but it still does not move - what shall I do?
- Error: "Please get closer to the vehicle" - but I am standing right in front of it!