FAQ

Subscriptions

• How the mobility guarantee works?
• How do I get charged?
• How to charge the battery of my Subscription Bike?
• How to unlock my Subscription Bike
• Means to unlock my subscription bike
• Where are our Subscription Bikes available?

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TOP 5 FAQs

• I have locked up the bike but the app tells me to lock it.
• My Avocargo does not unlock - what shall I do?
• The chain lock does not pop out - what shall I do?
• The App says my registration is incomplete - what is missing?
• I have been (over-)charged but did not use the service (for that long)

Account and registration

• The App says my registration is incomplete - what is missing?
• I have not received the activation e-mail
• I have not received the "Reset Password" e-mail
• My credit card is not accepted - what can I do?

Prices & Payment

• How much does Avocargo cost?
• Can I use Avocargo without a credit card?
• How do I book the hour- or day-packages?
• I have been (over-)charged but did not use the service (for that long)

Before the ride

• Can I charge the battery of the bike myself?
• Can I ride anywhere?
• What is the range of an Avocargo bike?
• Can I reserve an Avocargo beforehand?
• How big is the cargo box?
• Can I transport children with Avocargo?

During the ride

• I have locked up the bike but the app tells me to lock it.
• My Avocargo does not unlock - what shall I do?
• The chain lock does not pop out - what shall I do?
• I cannot push down the handle of the U-lock.
• I unlocked the bike with the App but it still does not move - what shall I do?
• Error: "Please get closer to the vehicle" - but I am standing right in front of it!

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