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  1. Avocargo
  2. During the ride

During the ride

  • I have locked up the bike but the app tells me to lock it.
  • My Avocargo does not unlock - what shall I do?
  • The chain lock does not pop out - what shall I do?
  • I cannot push down the handle of the U-lock.
  • I unlocked the bike with the App but it still does not move - what shall I do?
  • Error: "Please get closer to the vehicle" - but I am standing right in front of it!
  • I cannot see my rental in the app anymore - what shall I do?
  • I cannot find the bike.
  • How do I activate the electric support?
  • How do I turn on the lights?
  • How can I report a damage?

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